Browse F.A.Q. Topics

General Questions

  • Where are you located?
    We are located in Riga, Latvia (European Union).
  • Can you paint the terrain for me?
    Of course, we can! Just contact us directly, so we can discuss the details.
  • Can you ship using an Express service?
    Yes, while checking out you can select you preferred shipping options.
  • How much does the shipping cost?
    To see how much shipping costs are just place the items you want in your cart and start the checkout process. You’ll get to the shipping options before you have to enter payment details. Be advised, that your countries customs policy may require additional expenses, you should check that beforehand. If you have any questions regarding shipping, don’t hesitate to email us. Keep in mind that shipping is calculated by weight and MDF is heavy so while the pieces may be small, they can still weigh quite a bit.
  • Do you ship to my country?
    Yes, we ship worldwide.
  • What if I receive a damaged item?
    Just contact us using our contact form on the website and we will ship you the replacement parts. You can take pictures of broken items because they help us improve our packaging and handling.
  • How soon will I receive my order?
    Shipping times varies, but you should receive your order within 14 days if you live in USA, Canada or Australia. If you live in Europe you should receive your order withing 7-10 days. Shipping times depend on what is the load of postal service and could be delayed for example during Christmas or Easter.
  • How soon will my order be shipped?
    We aim to ship within 2 business days of you placing your order. Some orders may take up to a week to prepare depending on factors such as order volume or material shortages. If there will be a significant delay in your shipment we will contact you directly.