We are located in Riga, Latvia (EU).
To see how much shipping costs are, just place the items you want in your cart and start the checkout process. You’ll get to the shipping options before you have to enter payment details.
We will only charge what it costs us to pack and ship an item, we will not make any profit on shipping costs. We use DHL for all shipping. This will mean your delivery arrives promptly and is trackable. Also note that the items in the catalog have a weight multiplier applied to ensure the weight of the packaging is included in the final calculation. This is to ensure that an order will not be overweight for the shipping method chosen.
Yes, we ship worldwide.
As a company, we are not responsible for any import tax or VAT.
Countries inside the EU do not need to pay import duties.
We had reports from our customers about VAT being applied to large orders coming into the United Kingdom and China. Please check your local regulations in advance to see if they will apply.
Shipping times varies, but you should receive your order within 14 days after shipping if you live in USA, Canada or Australia. If you live in Europe you should receive your order withing 7-10 days. Shipping times depend on what is the load of postal service and could be longer, for example, during the Holiday Season .
We aim to ship the orders within 5 working days, but for some items, like the Paint Case time of processing can sometimes take up to 10 working days, as they are hand made and take more time to craft.
Contact us using our contact form on the website or email us to email@example.com
Include the following in the email:
- Your order number
- picture of the damages
- pictures of the box your order came in (if possible)
- additional notes (if needed)
If you are missing parts or items got damaged during assembly, contact us at firstname.lastname@example.org .
You will receive an automated email for engraving submission.
Reply to the email with your design file and notes.
We keep some of the designs archived. Please contact us at email@example.com in advance to check if the design is available.
You can send us an email to firstname.lastname@example.org, we will tell you if the file works or not.
Yes, any text can be added to engravings.
Send us the text you want engraved to email@example.com. Also include the desired font.
Yes, we can send it if needed.
Yes, all inserts in the standard kit can be changed if needed.
You can swap any insert in The Paint Case/Chest for Miniature Holders, a Paint Drawer, or a Tool Box.
When placing the order leave your swap request in the notes section.