You may return all items purchased at Frontier Wargaming within 14 days of the original delivery. You are responsible for the return shipping amount and no returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
This right does not apply to:
- Items & products that are made to customer specifications or are clearly tailored towards the specific customers need.
If the product is defective or the return is a result of our error you must notify us within 14 days of receipt of the item and we will pay the return shipping costs.
Instructions for returns will be supplied in response to an email. For questions regarding our return policy please use the “Contact Us” form on this website or send an email to [email protected].
How do I get a shipping quote?
Simple! Add items to your shopping cart. When you go into the cart, choose a shipping country, and the shipping prices will be automatically shown, based on the weight of the items in the shopping cart. If you have previously registered yourself as a customer including your correct country, then this should already show the correct information.
Shipping is a perpetual issue for web stores. We will only charge what it costs us to pack and ship an item, we will not make any profit on shipping costs. We use DHL for all shipping. This will mean your delivery arrives promptly and is trackable. Also note that the items in the catalog have a weight multiplier applied to ensure the weight of the packaging is included in the final calculation. This is to ensure that an order will not be overweight for the shipping method chosen.