FAQ

WHERE ARE YOU LOCATED?

We are located in Riga, Latvia (EU).

HOW MUCH DOES THE SHIPPING COST?

To see how much shipping costs are, just place the items you want in your cart and start the checkout process. You’ll get to the shipping options before you have to enter payment details. Be advised, that your countries customs policy may require additional expenses, you should check that beforehand. If you have any questions regarding shipping, don’t hesitate to email us.

We will only charge what it costs us to pack and ship an item, we will not make any profit on shipping costs. We use DHL for all shipping. This will mean your delivery arrives promptly and is trackable. Also note that the items in the catalog have a weight multiplier applied to ensure the weight of the packaging is included in the final calculation. This is to ensure that an order will not be overweight for the shipping method chosen.

DO YOU SHIP TO MY COUNTRY?

Yes, we ship worldwide.

WHAT IF I RECEIVE A DAMAGED ITEM?

Just contact us using our contact form on the website or email us to [email protected] and we will ship you a replacement. Please, attach pictures of broken items, they help us to identify the problem and improve our packaging and handling.

HOW SOON WILL I RECEIVE MY ORDER?

Shipping times varies, but you should receive your order within 14 days after shipping if you live in USA, Canada or Australia. If you live in Europe you should receive your order withing 7-10 days. Shipping times depend on what is the load of postal service and could be longer, for example, during the Holiday Season .

HOW SOON WILL MY ORDER BE SHIPPED?

We aim to ship the orders within 5 working days, but for some items, like the Paint Case time of processing can sometimes take up to 10 working days, as they are hand made and take more time to craft.